Use a refund funnel to make tiered offers before giving full refunds. Generate RMA numbers, track return reasons, and recover costs from suppliers when products are defective.
Protect your margins with a smarter approach to refunds
Create return authorization numbers in one click. Each RMA links to the original order and customer for easy reference.
Make tiered offers before full refunds. Start with a partial refund, then a 2nd offer, and track the final outcome.
Select a reason for each return from your customizable categories. Keep returns organized and understand why items come back.
Track refunds owed by suppliers for defective products. Mark returns for supplier reimbursement and monitor pending credits.
In dropshipping, return shipping costs more than the product. Partial refunds let customers keep items while you keep more profit.
Record how each return was resolved - partial refund accepted, full refund given, or store credit issued. See what works.
Customer says the product doesn't match the listing. Offer a 20% partial refund to keep the item. If declined, offer 40%. Many customers accept rather than ship back.
When items arrive damaged, create an RMA and mark it for supplier recovery. Track which supplier returns are pending credits so you can follow up.
Customer no longer wants the item. In dropshipping, return shipping often exceeds product cost. Offer store credit or a small partial refund to keep the item.
Shipping took too long and the customer wants their money back. Offer a partial refund for the inconvenience while they keep the product.
Make tiered offers to protect your margins
Create a return linked to a Shopify order. Generate an RMA number and select the return reason from your categories.
Start with a partial refund offer. For example, offer 20% back if the customer keeps the item. Record the offer in the return.
If the first offer is declined, increase the offer. Try 40% or store credit. Many customers accept before reaching full refund.
Track the final resolution and mark for supplier recovery if applicable. Know exactly how each return was resolved.
Everything you need to know about returns management
StoreLyst automatically generates unique RMA (Return Merchandise Authorization) numbers when a return is initiated. Each RMA links to the original order and customer details for easy reference.
The refund funnel lets you make tiered offers before giving a full refund. Start with a 1st offer (e.g., 20% partial refund), then a 2nd offer if declined, and finally record the outcome. This helps dropshippers protect margins while still resolving customer issues.
Yes, you can select a return reason for each RMA from your list of categories. This helps you understand why products are coming back and keeps your returns organized.
When a return is due to a product defect or supplier issue, you can mark it for supplier reimbursement. Track which returns are pending supplier credits and which have been recovered.
In dropshipping, return shipping often costs more than the product. Offering a partial refund (keep the item) or store credit first can satisfy customers while protecting your margins. Many customers accept the first or second offer.
Yes, StoreLyst syncs with your Shopify store to pull order data automatically. You can create returns linked to any Shopify order and track the refund workflow within StoreLyst.
Join Shopify merchants using StoreLyst to streamline their return process.