Stop drowning in emails. StoreLyst brings all your customer conversations into one powerful helpdesk with AI assistance, SLA tracking, and automation that scales with your store.
From first contact to happy customer - tools that make your team faster and your customers happier
Automatically convert customer emails into tickets. Connect your support inbox and never miss a message - every conversation tracked and searchable.
Set response time targets and never miss a deadline. Visual indicators warn you before SLAs breach, and reports show performance trends.
Create one-click responses for common questions. Auto-assign tickets by keyword, tag, or customer type. Let automation handle the routine.
Get intelligent response suggestions based on ticket content and your best past replies. Speed up resolution while keeping your brand voice consistent.
Automatically collect satisfaction ratings after ticket resolution. Track trends, identify top performers, and catch unhappy customers before they leave.
Auto-detect customer language and translate tickets in real-time. Reply in English, deliver in their language. Support customers worldwide without hiring translators.
When your inbox overflows, StoreLyst keeps you afloat. Automatic ticket creation, smart prioritization, and quick macros help your team handle 3x more tickets without burning out.
Selling internationally but only speak English? Language detection and real-time translation let you support customers in 50+ languages. They write in Spanish, you reply in English, they receive in Spanish.
New agents need weeks to learn your products and tone. AI suggestions train them faster by recommending proven responses. Team assignment ensures the right tickets reach the right specialists.
Black Friday through January is chaos. SLA tracking ensures VIP customers get priority, automations handle repetitive "where's my order" tickets, and escalation rules prevent anything from slipping through.
From inbox to resolution in four simple steps
Link your support email in minutes. Incoming messages automatically become tickets with customer history, order data, and previous conversations attached.
As tickets arrive, AI reads them, detects language, suggests priority, and drafts response options. Your agent reviews and sends with one click - or customizes as needed.
SLA timers keep your team on target. Tickets approaching deadlines get flagged. Unresolved issues auto-escalate to senior agents or managers before they become complaints.
Close tickets with resolution tags. CSAT surveys go out automatically. Dashboard shows your team's performance, customer happiness trends, and areas to improve.
Everything you need to know about support ticketing
StoreLyst automatically converts incoming customer emails into support tickets. Simply forward your support email to your StoreLyst inbox or connect directly via IMAP/SMTP. Each email becomes a trackable ticket with full conversation history.
SLA (Service Level Agreement) tracking monitors your response and resolution times against your targets. Set custom SLAs for different ticket priorities, and get alerts before deadlines are missed. Track your team's performance with detailed SLA reports.
Our AI analyzes incoming tickets and suggests relevant responses based on your previous replies and knowledge base. It learns from your team's best responses over time, helping agents resolve tickets faster while maintaining your brand voice.
Yes, StoreLyst provides powerful macros and automations. Create one-click responses for common questions, auto-assign tickets based on keywords or customer tags, and set up triggers for follow-up emails. Save hours of repetitive work every week.
StoreLyst automatically detects the language of incoming tickets. Agents can view translated versions of customer messages and compose replies that are automatically translated back to the customer's language, enabling support in 50+ languages.
After ticket resolution, StoreLyst can automatically send a satisfaction survey to customers. Track your CSAT score over time, identify trends by agent or issue type, and follow up with unhappy customers to turn negative experiences around.
Join Shopify merchants using StoreLyst to upgrade from email chaos to customer support excellence.