Great support drives repeat purchases. We compared the top customer support apps for Shopify to help you find the right helpdesk for your store.
Updated March 2026| Tool | Best For | Pricing |
|---|---|---|
| Gorgias | Growing Shopify stores wanting an ecommerce-native helpdesk | From $10/mo (Starter, 50 tickets) |
| StoreLyst This is us | Merchants wanting basic support integrated with analytics | From €39/mo (Pro plan) |
| Zendesk | Larger stores needing enterprise-grade support tools | From $19/agent/mo |
| Tidio | Small stores wanting live chat with AI chatbots | Free plan; paid from $29/mo |
| Reamaze | Mid-size stores wanting Gorgias features at lower cost | From $29/agent/mo |
Gorgias is the leading ecommerce-focused helpdesk, built specifically for Shopify. It centralizes email, chat, social, and phone support with deep Shopify integration — agents can view and modify orders directly from tickets.
StoreLyst includes a built-in support ticket system alongside its analytics and product tools. While not a full helpdesk, it handles email-based customer support with order context and integrates with your profit and COGS data.
Zendesk is the industry-standard helpdesk used by businesses of all sizes. Its Shopify integration adds order data to tickets, and its mature feature set handles complex support operations with ease.
Tidio combines live chat, chatbots, and email support in one tool. Its AI chatbot (Lyro) can handle common customer questions automatically, reducing ticket volume for small stores.
Reamaze is an ecommerce-focused support tool with Shopify integration, live chat, chatbots, and a shared inbox. It offers good value for stores that want helpdesk features without Gorgias pricing.
We set up each tool on active Shopify stores and processed 100+ support tickets through each, evaluating response speed, agent experience, and customer satisfaction.
Depth of connection to Shopify — can agents view/modify orders from tickets?
Support for email, live chat, social media, phone, and other channels.
Ability to automate responses, routing, and repetitive tasks.
How easy it is for support agents to handle tickets efficiently.
Price per ticket or per agent at different volume levels.
If you receive fewer than 10 support emails per week, Shopify's native email or a simple Gmail setup works. Once you hit 20+ tickets per week or sell on multiple channels, a helpdesk app dramatically improves response time and organization.
Tidio offers the best free plan with live chat and basic chatbot features. Gorgias has a $10/mo Starter plan that is very affordable. For basic needs, Shopify Inbox (free) handles chat from your storefront.
Gorgias is better for most Shopify stores — it is built for ecommerce with deeper Shopify integration. Zendesk is better if you also support non-ecommerce products or need enterprise features like complex routing and SLA management.
StoreLyst handles tickets, tracks profit, and optimizes products.